Frequently Asked Questions

The bond is paid in cash or transfer at pickup and held until the equipment is returned. Once we've checked everything is in the same condition it left in, the full $200 is refunded — usually on the spot or within a couple of days.

A valid photo ID (driver's licence or similar) and your home address are required at pickup. This is purely for security on our end and isn't shared with anyone else.

No — our speakers and lighting are not waterproof. They're great for covered outdoor areas, garages, decks and indoor spaces, but need to be kept away from rain and direct water exposure.

You're responsible for any damage beyond normal wear and tear, which is what the bond covers. If you'd like extra peace of mind, our Optional Protection Plan ($39) cuts your liability for accidental damage down to just 25% of the repair cost — see the Packages page for details.

Yes. Cancel or reschedule 48 hours or more before your pickup time and you'll get a full refund of anything paid in advance. See our Terms & Conditions for the full policy.

Yes, delivery is available within a 15km radius of Glen Waverley for a small fee. Outside that range, get in touch and we'll do our best to work something out.

Weekends and public holidays get booked out fast, especially Package 2 and 3. We'd recommend locking in your date at least 1–2 weeks ahead where possible, though last-minute requests are always worth asking about.

Definitely — extra speakers, lights, mics and more are available individually. Message us with what you need and we'll put a price together.

An additional day is charged at your package's standard daily rate for each day it's returned late. If you think you'll need extra time, just message us before your return time and we'll try to sort something out.

Our hire services come with guarantees that can't be excluded under Australian Consumer Law, including your right to services delivered with due care and skill. Full details are in our Terms & Conditions.